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How do terminate Time Internet ?

First Method

You can login to Selfcare to do the cancellation as sample below:

TIME internet Selfcare

Once you login to selfcare you can see this is the main page, select the MANAGE PLAN, go to next page:

TIME internet termination

Select your request as show: TERMINATE SERVICE

Second Method

For customer who want to terminate Time internet , please contact us at  1800-18-1818 or We will send you a service termination form, which you will have to complete and return to the same email address.

Please note that we require a one (1) month termination notice and your request will be processed within 7 working days of receipt.

– Otherwise , customer can also click here to modify their service or directly terminate subscription here 

    Got questions?

    All you need to know about TIME products & services

    Third Method

    And here is some important notes for those customer who want to terminate their subscription

    1. A minimum of 30 days notice is required for any cancellation request.
    2. A minimum of RM500 early termination penalty OR Remaining Contractual Months early termination penalty will be imposed on service termination. So within contract period as stipulated in the Terms & Conditions accompanying the subscription of the Services(s).
    3. But if your subscription is less than 3 months old, we’ll call you to arrange for the retrieval of your optical network unit (ONU), router and DECT phone.
    4. Refunds will be made in Ringgit Malaysia (RM) via bank transfer.
    5. Refunds will be processed within 90-180 days from the final bill date and made payable to the account owner.
    6. The submission will be rejected if the form is incomplete. Moreover, 30 days notice will be calculated from the new submission date.
    TIME internet Promotion

    Written by KokPeng

    29 Oct, 2021

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