Your broadband connection is influenced by many factors, including device compatibility and whether you’re using a WiFi or wired connection. Download our guide to learn more and to troubleshoot your connection easily.

For more details about what your router lights indicate, click here.

Furthermore, if you’ve been with us for at least 12 months and we have not upgraded your router during this time, you’re eligible for a complimentary upgrade now. So, Don’t worry if you do not fulfill this criterion, you’re still able to purchase a new router at a subsided price. You can head to Self Care to complete your request for either option.

Newer desktop and laptop computers that come with a Gigabit Ethernet (GE) port are capable of reaching speeds beyond 100Mbps (as opposed to Fast Ethernet ports) over a wired connection. Most wireless devices in the market, however, are not yet capable of reaching speeds beyond 500Mbps. In addition, the bright side is that they’re more than capable of handling your online activities. Click here to check out how most of these devices typically perform in a household.

 

TP-Link: Archer C1200, EC230, EC230

Linksys: EA6350

D-Link: DIR-850L

Huawei: HG8145V5, WA8021V

If you can’t find the router model in the table above, can contact our customer service 1800181818 for further assistance.

TP-Link: Archer C1200

D-Link: DIR-850L

If you can’t find the router model in the table above, can contact our customer service 1800181818 for further assistance.

 

First, download the latest firmware for your router model below. Once it has been downloaded, click on your router model below for step-by-step instructions on how to upgrade.

Manufacturer	Model	Firmware
TP-Link	Archer C1200	TP-Link AC1200 Firmware
D-Link	DIR-850L	D-Link 850 Firmware 1 D-Link 850 Firmware 2

 

FAQ For The Time Internet | Troubleshooting Questions